As a business owner or someone responsible for ensuring customer satisfaction and creating a memorable customer experience, your goal is to explore and identify the most practical ways that you not only satisfy but exceed customers’ expectations. When creating a more »
My love affair with Customer Service began over forty years ago. Six weeks after graduating from high school, at 16 years old, I was hired by one of the largest commercial banks in Jamaica. Within the first three months, I more »
Customer relationships also referred to as relationship marketing, is the difference between focusing on building lasting relationships between you and your clients or customers, and focusing on a one-time sale. Amazing Ways to Build Long-Term Relationships With Your Customers Creating more »
As a business owner, you are delighted and excited when you hear and see that your clients and customers speak about you and your business everywhere. They do this online and offline. Why would they extend themselves? What prompts them more »
When you hear the word “jumpstart,” what comes to mind? Most persons will immediately think of giving your car a jumpstart. When your car battery goes dead, you have to put cables on it in the proper areas and give more »
