Empathy and awareness are two essential qualities that create deeper customer relationships. What are empathy and awareness? How and why do they create deeper relationships with customers and clients? Empathy in customer relationships Empathy is formally defined as “the action more »
As we approached 2018, the words that kept coming to me repeatedly were – Simplify. Be more focused. It seemed that I kept hearing those words over and over. As I worked on two different projects at one time. As more »
Photo via Pixabay.com Social media is no longer the playground of the young and restless “who have nothing better to occupy their spare time.” Instead, social media, in its various formats, has combined to form a significant marketing platform. You more »
You know, deep down that you should be doing more. You could be doing more in your business. What’s holding you back from taking action? What’s preventing you from making decisions that would, without a doubt, super-charge your success? Is more »
Your Coaching Purpose “The most important thing in communication is hearing what isn’t said” –Peter Drucker How can you improve listening skills to increase impact? Your main function as a coach is to elicit information from your clients and support more »
