As a business owner or someone responsible for ensuring customer satisfaction and creating a memorable customer experience, your goal is to explore and identify the most practical ways that you not only satisfy but exceed customers’ expectations. When creating a more »
My love affair with Customer Service began over forty years ago. Six weeks after graduating from high school, at 16 years old, I was hired by one of the largest commercial banks in Jamaica. Within the first three months, I more »
Customer relationships also referred to as relationship marketing, is the difference between focusing on building lasting relationships between you and your clients or customers, and focusing on a one-time sale. Amazing Ways to Build Long-Term Relationships With Your Customers Creating more »
Photo via Pixabay.com Social media is no longer the playground of the young and restless “who have nothing better to occupy their spare time.” Instead, social media, in its various formats, has combined to form a significant marketing platform. You more »
Is it possible that excellent customer service is important in one industry but optional in another? My answer to that is a resounding, No! Excellent customer service is essential to every business, online or offline, regardless of the market or more »
