As a business owner, you are delighted and excited when you hear and see that your clients and customers speak about you and your business everywhere. They do this online and offline.
Why would they extend themselves? What prompts them to speak of you in glowing terms? Simply this. You have added the WOW factor in the customer experience. This mix helps build customer loyalty.
The WOW Factor
What is the wow factor? The wow factor is creating an experience for your customer that delights, surprises, and exceeds expectations. The key is making your customer’s contact with you an experience that produces a highly satisfied response on their part.Continue reading →
When you hear the word “jumpstart,” what comes to mind? Most persons will immediately think of giving your car a jumpstart.
When your car battery goes dead, you have to put cables on it in the proper areas and give it a jumpstart so you can drive the car again. This power for the jumpstart would come from another vehicle whose battery is fully functional.
What does jumpstarting your car battery have to do with success in business?
You may have goals and even have a solid plan in place to achieve your vision. Life is going along smoothly and everything seems to be in sync. Out of nowhere something happens that affects your enthusiasm.Continue reading →
This is a Guest Post by Josh of doctear.com who was inspired to write about communicating with the hearing impaired after reading my post on the importance of active listening.
Communication is the primary human instrument that helps us make new relationships and stay connected the ones we love. Built around our social structure is the premise of verbal language and how it communicates our thoughts and ideas. Even the terms we use to describe intimacy between two people apply references audible phrases full of meaning such as “she/he hears me,” to explain how we feel our loved one or friend understands our needs.
The question then becomes what happens when these abilities and human interactions are hampered by hearing loss?Continue reading →
Les Brown is one of my favorite secular motivational speakers. There is just something about the way he speaks and what he actually says that invite me to examine myself.
There are a couple of things I’ve adopted from his style of delivery and incorporated into my live presentations. These serve to break the ice and change the dynamics in the room at the beginning of a presentation. They work for Les and they’ve worked for me.
Quotes that Motivate
Following are some quotes from Les Brown that motivate me and that I’ve applied to my business –Continue reading →