As a business owner or someone responsible for ensuring customer satisfaction and creating a memorable customer experience, your goal is to explore and identify the most practical ways that you not only satisfy but exceed customers’ expectations. When creating a more »
My love affair with Customer Service began over forty years ago. Six weeks after graduating from high school, at 16 years old, I was hired by one of the largest commercial banks in Jamaica. Within the first three months, I more »
Customer relationships also referred to as relationship marketing, is the difference between focusing on building lasting relationships between you and your clients or customers, and focusing on a one-time sale. Amazing Ways to Build Long-Term Relationships With Your Customers Creating more »
Is it possible that excellent customer service is important in one industry but optional in another? My answer to that is a resounding, No! Excellent customer service is essential to every business, online or offline, regardless of the market or more »
