Is it possible that excellent customer service is important in one industry but optional in another? My answer to that is a resounding, No! Excellent customer service is essential to every business, online or offline, regardless of the market or more »
Should you spend time to develop relationships with customers? It’s been interesting that as I do research for my upcoming book that revolves around customer relationships, I find that there are so many polarized views on building customer relationships. In more »
